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As it has done throughout the pandemic the surgery remains open to patients, we are still doing consultation, we are still recalling patients for medication reviews and chronic disease care and we are still doing home visits when clinically needed. We are operating a telephone triage system, you will be offered a telephone consultation, if it is clinically needed a GP will offer you a video or a face to face appointment. We are experiencing unprecedented high levels of patients accessing our services and this is putting pressure on our services, please consider if you can get help from another support service the NHS website will be able to support you with this.

Our receptionist may direct you to use the services of a clinician more suited to your clinical needs such as our Nurse Practitioner or physiotherapist, please don’t insist of seeing a GP instead, this only puts more pressure on our over stretched GPs. When asked please provide the reception team with a broad overview of your problems that way they can support you and ensure the right information is passed to the clinicians. Please treat our team with courtesy, don’t get cross or aggressive with our staff they are taking a huge a number of calls and they are trying to help you. We have increased telephone lines, but the extra pressure of supporting the local Covid clinic means our resources are being our stripped by demand.

We are currently working with Hastings and Etchingham centres to provide second covid vaccines for patients over 50yrs, If you require a first vaccine please contact NHS 119 website to book an appointment at the local mass vaccination centres. Currently people 38yrs over are able to book for a first covid vaccine.

Out of Hours

If you need urgent medical advice between the hours of 6.30 pm – 8 am weekdays, during weekends or on Bank Holidays – please telephone 111.

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. For children under 5 call 111

For people aged 5 and over go to 111.nhs.uk

A link to the Get the NHS App information on the NHS website