The practice offers a range of routine daily telephone appointments from:
- 8.30am – 11:00am and
- 2:30pm – 5:00pm
To obtain an appointment please
- call into the surgery or
- telephone 01435 882306 or
- book an appointment online by following this link to the Patient Access website
Please be aware that due to the increasing pressure on our service, we can no longer guarantee a ‘same day’ response to telephone calls unless they are urgent. Please let our receptionists know why you require the call so that we can prioritise these more effectively. All calls will be returned within 2 working days – as long as the requested doctor is at work on those days.
PLEASE NOTE: All GP appointments being booked via reception will be via telephone in the first instance. If the GP feels a face to face appointment is necessary they will organise this with the patient so we can maintain social distancing etc.
We offer a variety of appointment options:
Book in advance telephone appointments
These appointments are usually available to book a week or 2 ahead and are general used for medication reviews or reviewing on going non urgent issues.
Routine on the day telephone appointments
These appointments are for those people who needs are not urgent, but who need an appointment sooner rather than later. To reserve one of these slots you need to ring up on the clinic day. Telephone lines open at 8am
When you call the practice, please provide the reception team with an indication of the nature of your visit, that way the receptionist can ensure that they book you in with the most appropriate GP and for the correct type of appointment.
We also offer urgent appointments for both morning and afternoon sessions.
Please note that, in order to provide the best care, we ask patients to only ask for urgent appointments if they feel their case is genuinely medically urgent and can’t wait until the next routine appointment.
Examples of urgent appointments include problems with:
- Unwell Children
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
NHS/SSP certificates do not necessarily need an appointment. Please telephone to check this. Please also note that no doctor’s certificate is required under 7 days of illness.
Home visits will be accepted for those patients who are unable to attend the surgery due to their medical condition. Social or transport reasons are not considered acceptable for a home visit by the doctor.
All requests for home visits must be received before 10:30 unless urgent and will normally be carried out during the lunchtime period.
We would ask you to pass the facts to the receptionist so that they can be passed to the visiting doctor. A doctor may telephone you in advance of visiting to clarify matters.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.