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Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling ... [continue] Complaints and compliments

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by completing the forms below or pick ... [continue] How to register

Named GP

All patients at Fairfield Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You can ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

Rights We will treat you with dignity, respect and politeness. We will not discriminate. No member of the practice may discriminate against or treat unfairly another member of the practice, ... [continue] Patient rights and responsibilities

Privacy

Privacy notice Your information, what you need to know This privacy notice explains why we collect information about you, how that information will be used, how we keep it safe ... [continue] Privacy

Update your clinical record

Please complete all the form details as fully as possible to allow us to update your records efficiently.

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form below. If you move ... [continue] Updating your details

Useful Numbers

Hospitals Conquest Hospital 01424 755255 Bexhill Hospital 01424 730077 St Michael’s Hospice 01424 445177 Tunbridge Wells & Maidstone NHS Trust Pembury Hospital 0845 155 1000 24 Hour Accident and Emergency ... [continue] Useful Numbers

Useful websites

Topic Site What is it? All topics nhs.uk/NHSDirect/ nhs.uk/ patient.co.uk A-Z Health Information resources, FAQ’s and contact numbers Alcohol nhs.uk/conditions/ Information and support on drinking Anxiety and depression beatingtheblues.co.uk Computerised ... [continue] Useful websites

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour